Operations
Customer Success Specialist
Be the person merchants actually like hearing from.
100% Remote · Work From Anywhere Full-Time $55,000–$70,000
All open roles
Our merchants trust us with a big part of how they get paid. As a Customer Success Specialist, you'll help new businesses get set up, answer questions about their statements and deposits, and make sure the program they signed up for keeps working the way it should.
What you'll do
- Guide new merchants through onboarding and equipment setup
- Answer questions about statements, deposits, pricing, and program details
- Review accounts to catch issues before the merchant does
- Help merchants understand their monthly reporting
- Coordinate with processing and technical partners to resolve issues
- Document common questions and help us improve our support resources
What we're looking for
- 2+ years in customer success, account management, or support
- Patient, clear communicator, especially with non-technical people
- Strong attention to detail when reviewing statements and numbers
- Organized and reliable with follow-ups
- Comfortable working independently in a remote team
Bonus points for
- Experience in payments, fintech, or banking
- Experience reading merchant statements
- Familiarity with POS systems or payment terminals
Compensation & benefits
- Health, dental & vision insurance
- 401(k) matching up to 4%
- 100% remote; work from anywhere
- Flexible schedule
- Real ownership over your accounts
Ready to build with us?
If you want to own your work, work remotely, and help build a growing fintech company, we'd love to hear from you.